Please read our return policy for information about returning items. If you still have any questions, don’t hesitate to contact us at firstname.lastname@example.org
To return items, please note the following:
- Merchandise must be returned within 2 weeks of receipt.
- Items on sale can not be returned (except for items bought with a discount code).
- Merchandise must be undamaged when arriving.
- Merchandise must be unworn and unwashed.
- All returns must be made by post.
- All BLA tags must remain on items. Please note: if you remove the BLA tag on your item, we’re not able to refund your return.
If the returned merchandise does not fit these standards, BLA is entitled to decline a refund. Furthermore, items on sale cannot be returned. Items with ‘non-returnable’ written in their description on our site, cannot be returned.
How to return
If you wish to return an item, please follow these instructions below:
- Send an email to email@example.com with a description of the purchased merchandise and reason of return.
- Please send the merchandise you wish to return, to:
Black Label Amsterdam
Westlandgracht 59 1 hoog
1058 TM Amsterdam
We’ll try to refund your payment within 30 days. Please note that some banks may take slightly longer to process your refund. If you think your refund is taking too long, don’t hesitate to contact us at firstname.lastname@example.org. Refunds will be credited to your original method of payment.
Unfortunately, we are unable to refund both original shipping charges and shipping charges made to return the merchandise.
In case you’ve received an incorrect item, BLA will refund the shipping charges made to return the merchandise, but not the original shipping costs. However, we will pay for the shipping costs when a new item is purchased (within 30 days).
Any possible international taxes, duties, etc. are non-refundable.
PERSONAL INFORMATION WE COLLECT
As you browse the Site, we collect information called “Device Information” using “Cookies”. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
We use the following cookies on our website:
– Google analytics: as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including your Paypal account number & name or your bank account number & name), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
1. Communicate with you;
2. Screen our orders for potential risk or fraud; and
3. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Mailchimp to send online newsletters-you can read more about how Mailchimp uses your Personal Information here: https://bit.ly/2GJd2LC. We use Sendcloud to ship your order-you can read more about how Sendcloud uses your Personal Information here: https://www.sendcloud.nl/privacy-policy/. And lastly, we use XPS Logic for our financial administration.
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at email@example.com.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 16. When below 16 years old, please ask a parent or legal guardian for permission to use the services of the Site.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Westlandgracht 59-I, Amsterdam, N, 1058 TM, Netherlands